Customer First Policy
Refund & Cancellation Policy
Simple, transparent and customer-focused policies.
Order Cancellation
Cancel eligible orders before dispatch with ease.
Refund Eligibility
Clear refund guidelines with complete transparency.
Damaged Products
Quick assistance if products arrive damaged.
Customer Support
Dedicated team available to help with any concern.
Cancellation Policy
Understand how order cancellation works at different stages of fulfillment.
Step 1 — Order Placed
Your order is successfully placed and enters our system.
Step 2 — Order Processing
Products are prepared and packed for dispatch.
Step 3 — Dispatch
Order is handed over to the shipping partner.
Step 4 — Cancellation Availability
Orders can generally be cancelled before dispatch. Once shipped, cancellation may no longer be possible.